Build spa customer loyalty
Improve the relationship with your customers thanks to Spalopia CRM
Get to know your customers better to offer them the service they need at the time they need it.
Know your customers
Create a database with all the spa’s customer files and obtain data on the services they buy, average purchase ticket, preferences…
- Reservations made
- Gift certificates purchased
- Total invoicing
Increases sales
Segment customers by type: hotel customers, external users, VIP customers, agencies, yoga students… and offer them only the services they need.
- Customer groups
- Sales channels
- Promotional codes
Improved communication
Export the email database and send segmented newsletters through your usual email manager.
- Newsletter
- Satisfaction survey
- Reviews on Google or Facebook
Everything you can do with a CRM
Customer files
Collect data from your customers: name, email, gender, age, preferences...
Documents
Attach documents authorizing newsletter sending or data processing
Comments
Saves customer feedback to take their needs into account
Customer groups
Organize your clients according to their typology: yoga student, gym, etc.
Sales channels
Organize your customers according to sales channel: inbound, online, Spalopia.com
Agencies
Increase your sales by allowing agencies to offer your services
Export of emails
Export your email database to send personalized communications to them
Discount coupon
Send discount coupons to loyal users to make them feel special
Member services
Offers services that are accessible only to spa members
